# Ongoing Support
*URL: https://www.grettech.com/services/support*

Dedicated support and maintenance to ensure your website or app keeps running smoothly.

## Someone to call when your site or app needs attention

Launch day is the start, not the end. Frameworks release updates, browsers change, app stores raise their requirements, and every so often something breaks at an awkward moment. Support means you have a team that already knows your code.

We look after projects we built and ones we didn't. For an existing site or app, we start with a short review to understand how it's put together and what needs attention first.

Support is also how most products improve: small changes each month, based on what customers ask for and what the numbers show.

## What support covers

- **Updates**: Framework, library and plugin updates applied and tested, so security fixes don't pile up.
- **Monitoring**: Uptime and error alerts, so we often know about a problem before your customers do.
- **Backups**: Regular backups of your database and content, and a tested way to restore them.
- **Bug fixes**: Problems investigated and fixed, with a short note on what went wrong.
- **Small changes**: New sections, copy updates, an extra field on a form and other changes that don't need a full project.
- **Speed checks**: Page speed and Core Web Vitals reviewed regularly, since slow pages cost both visitors and search rankings.

## A good fit if…

- the developer who built your site or app has moved on
- you don't have a developer on your team, but your business depends on the site
- you keep putting off updates in case something breaks
- you want small improvements every month without starting a new project each time

## Common questions

**Do you support websites and apps you didn't build?**
Yes. We start with a short review of the code, hosting and accounts, then tell you what needs fixing now and what can wait.

**What does website maintenance include?**
Updates, security fixes, backups, uptime and error monitoring, and time for small changes. The exact mix depends on the site: a simple company website needs far less than an online store.

**How quickly do you respond if something breaks?**
Urgent problems, such as a site that's down or a checkout that fails, come first. We agree on response times for urgent and routine requests when support starts, so you know what to expect.

**Can we get help only when we need it?**
Yes. Regular support works out better for most businesses because we stay familiar with the code, but if your site rarely changes, help on request can be enough.

**Why does a website need updates if nothing has changed?**
Because the things around it change. Browsers, frameworks and hosting platforms release updates, security issues turn up in common libraries, and app stores raise their rules each year. Small regular updates cost less than a big fix after something fails.

## Get in touch

Start a project: https://www.grettech.com/contact